Refund Policy
We want you to be completely satisfied with your purchase. If something isn't right, we're here to help. Please read our refund policy carefully before raising a request.
Eligibility for Refund
Refund requests must be raised within 7 days of delivery. Items must be unused, in original condition, and in original packaging with all accessories and documentation included.
- Product must be unused and undamaged
- Original packaging and accessories required
- Request must be raised within 7 days of delivery
- Proof of purchase (order ID or invoice) is mandatory
Non-Refundable Items
Certain products are not eligible for refunds due to hygiene, safety, or manufacturer restrictions.
- Items damaged due to misuse or negligence
- Products with broken or missing serial numbers
- Clearance or final-sale items
- Items returned beyond the 7-day window
How to Request a Refund
To initiate a refund, contact us via email or phone with your order ID, reason for return, and photos of the product if it is damaged or defective. Our team will review and respond within 2 business days.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection. Approved refunds are processed within 5–7 business days to your original payment method.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately with photos and your order details. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
For refund requests or any queries, reach out to us at rsfpurasai@gmail.com or call us at +91 9884826799. We are committed to resolving your concerns promptly and fairly.
